Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Luis Gustavo Lopes de Macedo's Credentials
- Luis Gustavo Lopes de Macedo's Wallet
- ITIL® 4 Foundation: Introduction
- Professional in Human Resources: Introduction to PHR® Exam
- Understanding the Digital Customer
- Polishing Your Skills for Excellent Customer Service
- Shaping the Customer Experience across Digital and Physical Channels
- Creating Effective Social Customer Service
- Interacting with Customers
- Customer Service
- Customer Service: Interpreting Customers’ Service Priorities
- Customer Service: Adapting to Your Customers' Cues
- Expert Insights on Performance Management & Measurement
- Measuring Outcomes and Using KPIs
- Achieving Customer-centric Design with User Personas
- Building Career Development Programs and Succession Planning
- Customer Service: Engaging with Customers
- Enhancing the Customer Experience with HCI
- Controlling Conflict, Stress, and Time in Customer Service
- Facing Confrontation in Customer Service
- Providing Telephone Customer Service
- Providing Effective Internal Customer Service
- Rapport Building in Customer Service
- Providing On-site Customer Service
- Dealing with Customer Service Incidents and Complaints
- Designing a Customer Service Strategy
- Customer Service: Strengthening Your Service Skills
- Customer Service: Discovering Customer Needs
- Customer Service: Generating Effective Solutions
- Customer Service: Becoming a Chat Agent Star
- Senior Professional in Human Resources: Introduction to SPHR®
- Senior Professional in Human Resources: Employment Legislation
- Senior Professional in Human Resources: Talent Planning
- Senior Professional in Human Resources: Managing within the Law
- Senior Professional in Human Resources: Talent Sourcing
- Senior Professional in Human Resources: Organizational Development
- Senior Professional in Human Resources: Job Architecture
- Senior Professional in Human Resources: Learning Management
- Senior Professional in Human Resources: Employee Engagement
- Senior Professional in Human Resources: Benefits Management
- Senior Professional in Human Resources: Labor Relations
- Senior Professional in Human Resources: Safety and Health
- Senior Professional in Human Resources: Risk Management
- Customer Service: Fostering a Service Mindset
- Senior Professional in Human Resources: Business Planning
- Senior Professional in Human Resources: Business Leadership
- Senior Professional in Human Resources: HR Organization
- Senior Professional in Human Resources: Business Management
- Senior Professional in Human Resources: Strategic Management
- Senior Professional in Human Resources: HR Tools and Processes
- Senior Professional in Human Resources: Employee Management
- Senior Professional in Human Resources: Performance Management
- Senior Professional in Human Resources: Human Relations
- Senior Professional in Human Resources: Compensation Management
- Senior Professional in Human Resources: SPHR® Exam Summary
- Senior Professional in Human Resources: Talent Acquisition
- Expert Insights on Managing a Crisis
- Become a Great Listener
- How to Manage Difficult Conversations
- The Art and Science of Communication
- Make The Time You Need: Get Organized
- Managing Motivation during Organizational Change
- Expert Insights on Difficult Conversations
- Communicating with Confidence
- Writing Effective E-mails and Instant Messages
- Difficult People: Why They Act That Way and How to Deal with Them
- Luis Gustavo Lopes de Macedo's Transcript
- Luis Gustavo Lopes de Macedo's Wallet
- About Accredible