Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Melvin Kelley's Credentials
- Melvin Kelley's Wallet
- Leadership Transitions: Becoming a Frontline Manager
- Getting What You Expect from Your Delegate
- Key Concepts and the Four Dimensions of Service Management
- The Guiding Principles of the Service Value System and Continual Improvement Model
- The Service Value Chain and General Management Practices
- Event, Incident, and Problem Management
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- Release, Service Level, and Availability Management
- Choosing and Preparing Your Delegate
- Effectively Directing and Delegating as a Manager
- Taking Your Team to the Next Level with Delegation
- ITIL® 4 Foundation: Key Concepts of Service Management
- Expert Insights on Delegation
- ITIL® 4 Foundation: Introduction
- CompTIA A+ 220-1001: Networking
- Introduction to Bitcoin
- Controlling Conflict, Stress, and Time in Customer Service
- Redefining Yourself After Organizational Change
- Take a Deep Breath and Manage Your Stress
- Rapport Building in Customer Service
- Providing Telephone Customer Service
- Melvin Kelley's Transcript
- Melvin Kelley's Wallet
- About Accredible