Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Michele Merla's Credentials
- Michele Merla's Wallet
- Clarity and Conciseness in Business Writing
- Outwitting Your Cognitive Bias
- Building Up Your Emotional Intelligence
- Managing Your Time So It Doesn’t Manage You
- Using Punctuation Marks
- Saving Time by Setting Goals
- Troublesome Words and Phrases: Usage Mistakes in Writing
- Providing Effective Internal Customer Service
- Providing On-site Customer Service
- Designing a Customer Service Strategy
- Facing Confrontation in Customer Service
- Providing Telephone Customer Service
- Customer Service: Strengthening Your Service Skills
- Customer Service: Generating Effective Solutions
- Customer Service: Becoming a Chat Agent Star
- Rapport Building in Customer Service
- Dealing with Customer Service Incidents and Complaints
- Polishing Your Skills for Excellent Customer Service
- Controlling Conflict, Stress, and Time in Customer Service
- Communicating Effectively with Customers
- Interacting with Customers
- Customer Service: Engaging with Customers
- Customer Service: Fostering a Service Mindset
- Customer Service: Discovering Customer Needs
- Customer Service: Interpreting Customers’ Service Priorities
- Customer Service: Adapting to Your Customers' Cues
- Developing Emotional Intelligence
- Michele Merla's Transcript
- Michele Merla's Wallet
- About Accredible