Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Michelle Skala's Credentials
- Michelle Skala's Wallet
- Leadership Insights on Judgment and Decisiveness
- Leadership Insights on Leading a Customer-Centric Culture
- Interacting with Customers
- Promoting a Positive Work Environment
- Professionalism, Accountability, & Ethics
- Customer Service Representative Journey
- Using Word 365 connected services in Word Microsoft 365 (2021)
- Building Trust with Business Ethics
- Making the Most of Making Mistakes
- Learning from Failure and Success
- Taking Effective and Professional Notes
- Using Business Etiquette to Increase Your Professionalism
- Earning and Offering Trust at Work
- Effective Team Communication
- Becoming Your Own Best Coach
- Building a Circle of Connections for Networking Success
- Developing Personal Accountability
- Getting the Details Right: Spelling Basics
- Detail-oriented and Organizational Skills
- Be Productive by Working Efficiently
- Get Organized and Stop Procrastinating
- Sharpening Your Focus to Stay on Track
- Saving Time by Setting Goals
- Managing Your Time So It Doesn’t Manage You
- Leadership Insights on Influence and Persuasion
- Leveraging the Power of Analogical Thinking
- Outwitting Your Cognitive Bias
- Problem Solving
- Reaching Efficient Solutions with Computational Thinking
- Solve Problems Using Systems Thinking in the Workplace
- Managing Organizational Risks
- Viewing the Big Picture Strategically
- Assessing Organizational Risks
- Recognizing Organizational Risks
- Problem Solving: Choosing and Implementing the Right Solution
- Communication Skills
- Problem Solving: Defining and Stating the Problem
- Problem Solving: Generating Solutions
- Overcoming Barriers to Effective Listening
- Listening to Engage, Empower, and Influence
- Expanding Your Communication Skill Set
- Enhancing Communication through Listening
- Basics of Customer Service
- Conveying Your Message without Words
- The Service Value Chain and General Management Practices
- Six Sigma Black Belt: Voice of the Customer (VOC)
- Innovating with the Customer in Mind
- Customer Experience Basics: Digital and Physical channels
- Becoming an Emotionally Intelligent Leader
- Customer Service: Interpreting Customers’ Service Priorities
- Set Your Workspace Up For Success
- Adopting New Leadership Mindsets to Drive DEI
- The Guiding Principles of the Service Value System and Continual Improvement Model
- Understanding Implicit Biases
- Leadercamp on-demand: Celebrating Indigenous Culture Across Canada
- Taking Responsibility for Your Accountability
- Leadercamp on-demand: Coach and Grow Your Team
- The First Steps in Negotiating
- Rapport Building in Customer Service
- Dealing with Customer Service Incidents and Complaints
- Customer Service: Strengthening Your Service Skills
- Customer Service: Becoming a Chat Agent Star
- Customer Service: Fostering a Service Mindset
- Customer Empathy and Rapport Building
- Leadership Insights on Leading Collaboratively
- When Collaboration Fails and How to Fix It, powered by MIT SMR
- Building and Delivering a Great Virtual Presentation
- Five Ways to Make Your One-On-One Meetings More Effective, powered by MIT SMR
- Collaboration Is a Key Skill. So Why Aren't We Teaching It?, powered by MIT SMR
- Providing a Great Customer Experience
- The Collaborative Leader
- Fostering Cross-functional Collaboration
- Welcome to the Skillsoft Leadership Development Program
- Saving & Sharing Presentations in PowerPoint 365
- Creating presentations in PowerPoint 365
- Getting started in PowerPoint 365
- Customer Service: Engaging with Customers
- Printing spreadsheets in Excel 365
- Leveraging the Power of Performance Management
- Working with advanced charts in Excel 365 (2024)
- Using PivotTables and PivotCharts in Excel 365 (2024)
- Getting started with charts in Excel 365 (2023)
- Formatting cells and ranges in Excel 365
- Using advanced functions in Excel 365 (2024)
- Working with tables in Excel 365
- Creating and Managing PivotTables in Excel 365 (2024)
- Working with tables in Excel 365 (2023)
- Adding & arranging data in Excel 365
- Working with macros in Excel 365 (2024)
- Analyzing and forecasting data in Excel 365 (2024)
- Performing logical and conditional calculations in Excel 365 (2024)
- Referencing cells in Excel 365 (2023)
- Managing data in Excel 365 (2024)
- Using Custom and Conditional Formatting in Excel 365 (2024)
- Formatting cells in Excel 365 (2023)
- Automating tasks in Excel 365 (2024)
- 10 common tools in Excel 365 (2023)
- Collaborating safely in Excel 365 (2024)
- Enhancing a worksheet with visual elements in Excel 365 (2024)
- Troubleshooting errors in Excel 365 (2024)
- Leadership Insights on Coaching
- Setting your work preferences in Excel 365 (2023)
- Developing a Plan to Further Your Career
- Getting started in Excel 365 (2023)
- Entering data in Excel 365 (2023)
- Viewing & printing worksheets in Excel 365 (2023)
- Moving from Bias to Inclusion in a DEI Journey
- Customer Service: Generating Effective Solutions
- Receiving Feedback with an Open Mind
- Embracing Change at Work
- Leadership Insights on Networking with your Peers
- Developing Successful Coaching Relationships
- Developing Your Critical Thinking and Cognitive Flexibility
- Establishing Team Goals and Responsibilities, and Using Feedback Effectively
- Embracing a Customer-obsessed Mentality
- Using Performance Appraisals to Advance Your Career
- Enhancing Presentation Designs in PowerPoint 2019 for Windows
- Make The Time You Need: Get Organized
- Creating Presentations in PowerPoint 2016 for Windows
- Contributing as a Virtual Team Member
- Writing Effective E-mails and Instant Messages
- Leadership Transitions: Becoming a Frontline Manager
- Creating a Plan for Performance Management
- Expert Insights on Managing Fear
- Expert Insights on Personal Productivity
- Effectively Directing and Delegating as a Manager
- Building Customer Relationships in a Virtual Environment
- Planning an Effective Performance Appraisal
- Customer Service: Discovering Customer Needs
- Leadership Insights on Mindfulness
- Establishing Self-confidence for Life
- Advancing DEI with Agility
- Customer Service: Adapting to Your Customers' Cues
- Be Liked and Respected in the Workplace
- Managing and Supporting Employee Wellness
- Getting Started with Excel for Office 365
- Inserting & Manipulating Data
- Operations Management Functions and Strategies
- Using Lean to Perfect Organizational Processes
- Michelle Skala's Transcript
- Michelle Skala's Wallet
- About Accredible