Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Paula Angeli Santos's Credentials
- Paula Angeli Santos's Wallet
- Expert Insights on Motivating People
- Designing a Customer Service Strategy
- Facing Confrontation in Customer Service
- Getting to the Root of a Problem
- IT Security Fundamentals
- Managing Motivation during Organizational Change
- ITIL® Service Operation Concepts
- ITIL® Service Operation Processes
- Handling Team Conflict
- Resolving Workplace Conflict
- Controlling Conflict, Stress, and Time in Customer Service
- Encouraging Team Communication and Collaboration
- Effective Team Communication
- Being an Effective Team Member
- Developing Your Business Ethics
- Gaining a Positive Perspective on Feedback
- How to Manage Difficult Conversations
- Listening Even When it's Difficult to Listen
- Become a Great Listener
- Using Active Listening in Workplace Situations
- Big Data Interpretation
- Redefining Yourself After Organizational Change
- Planning an Effective Presentation
- Ensuring Successful Presentation Delivery
- Expert Insights on Managing a Crisis
- Accessing & Managing Files
- Sending E-mails to the Right People
- Communicating with Confidence
- Expert Insights on Managing Change
- Expert Insights on Email Productivity
- How Culture Impacts Communication
- Setting Up the Client
- Hangouts in Gmail
- ITIL® Continual Service Improvement
- Communication Tools
- ITIL® Service Strategy Concepts
- ITIL® Service<br/>Design Concepts
- ITIL® Service Strategy Processes
- ITIL® Service Design Processes
- Overview of the ITIL® Service Lifecycle
- ITIL® 4 Foundation: General Management Practices
- ITIL® 4 Foundation: Service Management Practices (Part 1)
- ITIL® 4 Foundation: Key Concepts of Service Management
- ITIL® 4 Foundation: The Guiding Principles
- ITIL® 4 Foundation: Key Concepts
- ITIL® 4 Foundation: Introduction
- Sharing & Publishing Sites
- Inserting & Formatting Text
- Sharing & Collaboration
- Inserting & Formatting Tables
- Illustrating Presentations
- Creating & Managing Presentations
- Creating Site Content
- Saving & Exporting Presentations
- Getting to Know the Application
- Creating Sites
- Getting Started with Google Slides
- Getting Started with Google Drive
- Dealing with Customer Service Incidents and Complaints
- Inserting & Managing data
- Embracing a Customer-obsessed Mentality
- Navigating & Configuring
- Creating & Managing documents
- Communicating Effectively with Customers
- Expert Insights on Customer Relationships
- COVID-19: A Novel Coronavirus
- Interacting with Customers
- Business Analysis Overview
- Paula Angeli Santos's Transcript
- Paula Angeli Santos's Wallet
- About Accredible