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- Richard Mattos's Wallet
- ITIL® 4 Foundation: Service Management Practices (Part 1)
- ITIL® 4 Foundation: Key Concepts
- Organizing Your E-mail
- Editing and Proofreading Business Documents
- Sending E-mails to the Right People
- Improving Your Technical Writing Skills
- Writing Effective E-mails and Instant Messages
- Writing with a Professional Mindset
- The Service Value Chain and General Management Practices
- The Guiding Principles of the Service Value System and Continual Improvement Model
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- ITIL® 4 Foundation: Key Concepts of Service Management
- ITIL® 4 Foundation: Introduction
- Key Concepts and the Four Dimensions of Service Management
- Release, Service Level, and Availability Management
- Event, Incident, and Problem Management
- Richard Mattos's Transcript
- Richard Mattos's Wallet
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