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- User Authentication
- Robert Kofin's Credentials
- Robert Kofin's Wallet
- Agile Project Planning
- Agile Principles and Methodologies
- Release, Service Level, and Availability Management
- The Service Value Chain and General Management Practices
- Event, Incident, and Problem Management
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- Key Concepts and the Four Dimensions of Service Management
- The Guiding Principles of the Service Value System and Continual Improvement Model
- ITIL® 4 Foundation: Key Concepts of Service Management
- ITIL® 4 Foundation: Introduction
- Expert Insights on Dealing with Conflict
- Establishing Team Goals and Responsibilities, and Using Feedback Effectively
- Customer Service: Fostering a Service Mindset
- Expert Insights on Time Management
- Expert Insights on Being a First-time Manager
- Cloud Basics
- Robert Kofin's Transcript
- Robert Kofin's Wallet
- About Accredible