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- User Authentication
- Roberto Gomez's Credentials
- Roberto Gomez's Wallet
- Release, Service Level, and Availability Management
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- Event, Incident, and Problem Management
- Key Concepts and the Four Dimensions of Service Management
- The Guiding Principles of the Service Value System and Continual Improvement Model
- The Service Value Chain and General Management Practices
- Coaching Techniques That Inspire Coachees to Action
- Building the Foundation for an Effective Team
- The Reality of Being a First-time Manager
- Leading Others through Conflict
- Handling Team Conflict
- Becoming an Emotionally Intelligent Leader
- ITIL® 4 Foundation: The Service Value System
- ITIL® 4 Foundation: Key Concepts
- ITIL® 4 Foundation: Key Concepts of Service Management
- ITIL® 4 Foundation: Introduction
- Roberto Gomez's Transcript
- Roberto Gomez's Wallet
- About Accredible