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Roberto Graziani's Credentials
Roberto Graziani's Wallet
The Service Value Chain and General Management Practices
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The Guiding Principles of the Service Value System and Continual Improvement Model
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Key Concepts and the Four Dimensions of Service Management
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ITIL® 4 Foundation: Key Concepts of Service Management
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ITIL® 4 Foundation: Introduction
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Roberto Graziani's Transcript
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