Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Fernando Augusto Pereira Lemes's Credentials
- Fernando Augusto Pereira Lemes's Wallet
- Detail-oriented and Organizational Skills
- Getting the Details Right: Spelling Basics
- Using Strategic Thinking as a Manager
- Key Concepts: Digital Business Model Innovation
- Building a Circle of Connections for Networking Success
- Making the Most of Making Mistakes
- Be Productive by Working Efficiently
- Fundamentals of Digital Transformation
- Developing Your Critical Thinking and Cognitive Flexibility
- Crisis Management in Digital Transformation
- Essentials of Digital Change for Leaders
- Crafting a Digital Communication Plan
- Leading and Sustaining Digital Transformation
- Driving Change: A Playbook of Best Practices for a Digital Transformation
- Project and Portfolio Management for Digital Transformation
- Reinventing Your Business Model to Support Digital Transformation
- Psychology of Digital Change Resistance
- Communication Strategies for Digital Leaders
- Tools for Navigating Digital Change
- Leadercamp on-demand: Agile and Agility
- Effectively Communicating Change: Strategies for Digital Transformation
- Overcoming Resistance to Change: Strategies for Successful Change Management
- Creating a Digital Change Plan
- Celebrating Digital Transformation Milestones
- Using Feedback in Digital Change
- Measuring Digital Transformation Success
- Transformative Leadership: Leaders as Enablers of Change Management
- Building a Digital-ready Culture
- Learning from Failure and Success
- Principles of Digital Change Management
- Maximizing Business Value through Change Management and Digital Transformation
- Leadercamp on-demand: Setting Professional Boundaries
- Utilizing Change Management Models for Successful Digital Transformation
- Expert Reflections: Uncover Your Success Patterns — Your Blueprint for Being Uniquely You
- Leadercamp on-demand: Own Your Career, Own Your Life
- Developing and Supporting an Agile Mindset
- Leadercamp on-demand: Project Your Leadership Brand
- Leadercamp on-demand: Brand You, Brand Us
- Building Agile Capabilities in Your Organization
- Leveraging Agile Enablers for Change Management and Digital Transformation
- Get Organized and Stop Procrastinating
- Saving Time by Setting Goals
- Managing Your Time So It Doesn’t Manage You
- Set Your Workspace Up For Success
- Sharpening Your Focus to Stay on Track
- Using Business Etiquette to Increase Your Professionalism
- Developing a Mindset of Growth and Learning
- Taking Responsibility for Your Accountability
- Outwitting Your Cognitive Bias
- Reaching Efficient Solutions with Computational Thinking
- Leveraging the Power of Analogical Thinking
- Developing Personal Accountability
- Becoming Your Own Best Coach
- Problem Solving: Choosing and Implementing the Right Solution
- Viewing the Big Picture Strategically
- Recognizing Organizational Risks
- Assessing Organizational Risks
- Managing Organizational Risks
- Solve Problems Using Systems Thinking in the Workplace
- Communication Skills
- Problem Solving: Generating Solutions
- Expanding Your Communication Skill Set
- Enhancing Communication through Listening
- Overcoming Barriers to Effective Listening
- Listening to Engage, Empower, and Influence
- Harnessing the Disruption of Generative AI
- Making Difficult Conversations Meaningful
- Generative AI and Its Impact to Everyday Business
- Customer Service: Engaging with Customers
- Basics of Customer Service
- Embracing a Customer-obsessed Mentality
- Conveying Your Message without Words
- Unleashing Your Self-confidence
- Self-improvement for Lifelong Success
- AI for Customer Service: Transform
- AI for Customer Service
- Building Success through Self-improvement
- Lenovo AI Foundations
- AI in the Workplace
- Maximizing Customer Service with AI
- AI for Customer Service: Accelerate
- AI for Customer Service: Activate
- Responsible Use of AI
- Customer Service: Strengthening Your Service Skills
- Customer Service: Discovering Customer Needs
- Providing a Great Customer Experience
- Customer Empathy and Rapport Building
- Customer Service: Generating Effective Solutions
- Customer Service: Becoming a Chat Agent Star
- Customer Service: Interpreting Customers’ Service Priorities
- Customer Service: Adapting to Your Customers' Cues
- Building Customer Relationships in a Virtual Environment
- Customer Service: Fostering a Service Mindset
- Exploring Customer Journey Mapping
- CISA 2022: IT Resources & Monitoring
- CISA 2022: Information Systems Management
- CISA 2022: Information Systems Development & Implementation
- Developing Emotional Intelligence
- CISA 2022: IT Management Frameworks, Regulations, & Standards
- CCSP 2022: Cloud Computing Concepts & Reference Architectures
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- Release, Service Level, and Availability Management
- The Service Value Chain and General Management Practices
- Event, Incident, and Problem Management
- The Guiding Principles of the Service Value System and Continual Improvement Model
- Key Concepts and the Four Dimensions of Service Management
- ITIL® 4 Foundation: Introduction
- ITIL® 4 Foundation: Key Concepts of Service Management
- Fernando Augusto Pereira Lemes's Transcript
- Fernando Augusto Pereira Lemes's Wallet
- About Accredible