Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Heidylyn Fernandez's Credentials
- Heidylyn Fernandez's Wallet
- Listening Even When It's Difficult to Listen
- Using Active Listening in Workplace Situations
- Communication Skills
- Expert Insights on Listening
- Facing Confrontation in Customer Service
- Providing Telephone Customer Service
- Providing Effective Internal Customer Service
- Dealing with Customer Service Incidents and Complaints
- Designing a Customer Service Strategy
- Basics of Customer Service
- Rapport Building in Customer Service
- Providing On-site Customer Service
- Customer Service: Engaging with Customers
- Expert Insights on Call Center Operations Management
- Cloning & Editing
- Paths & Techniques
- Customer Service: Strengthening Your Service Skills
- Customer Service: Becoming a Chat Agent Star
- Customer Service: Generating Effective Solutions
- Enhancement Tools & Techniques
- Layers & Type
- Troublesome Words and Phrases: Usage Mistakes in Writing
- Improving Your Technical Writing Skills
- Selection Tools & Techniques
- File Types & Color Editing
- Photoshop Basics
- Using Punctuation Marks
- Creating Well-constructed Sentences
- Abbreviating, Capitalizing, and Using Numbers
- Getting the Details Right: Spelling Basics
- Audience and Purpose in Business Writing
- Clarity and Conciseness in Business Writing
- Using the Parts of Speech
- Editing and Proofreading Business Documents
- Customer Service: Interpreting Customers’ Service Priorities
- Customer Service: Adapting to Your Customers' Cues
- Expert Insights on Customer Relationships
- Communicating Effectively with Customers
- Interacting with Customers
- Polishing Your Skills for Excellent Customer Service
- Customer Service: Fostering a Service Mindset
- Customer Service: Discovering Customer Needs
- Telling a Business Story
- Getting Your Pitch Heard
- Planning an Effective Presentation
- Keeping Business Calls Professional
- Building Your Presentation
- Ensuring Successful Presentation Delivery
- Conquering the Challenges of Public Speaking
- Presentation Mastery Series
- Effective Stakeholder Communications for Technology Professionals
- Proven Techniques for Technical Communication
- Expert Insights on Presentation Skills
- Choosing the Right Interpersonal Communication Method to Make Your Point
- Become a Great Listener
- Capturing the Attention of Senior Executives
- Do We Have A Failure to Communicate?
- Communicating with Confidence
- The Art and Science of Communication
- Making an Impact with Non-verbal Communication
- Expert Insights on Managing a Crisis
- Managing in a Crisis
- Forging Ahead with Perseverance and Resilience
- Organizations Change So Get Ready
- Facilitating Sustainable Change
- Writing and Preparing an Effective Speech
- Taking Stock of Your Work/Life Balance
- Managing Pressure and Stress to Optimize Your Performance
- Maximize Your Productivity by Managing Time and Tasks
- Achieve Productivity in Your Personal Life
- Contributing as a Virtual Team Member
- Establishing Effective Virtual Teams
- Facing Virtual Team Challenges
- Expert Insights on Managing Virtual Teams
- Trust Building through Effective Communication
- Cultivating Relationships with Your Peers
- Make The Time You Need: Get Organized
- Take a Deep Breath and Manage Your Stress
- Taking Effective and Professional Notes
- Creating, Joining & Managing Meetings
- Administrative Support: Working in Partnership with Your Boss
- Administrative Support: Interacting Effectively with Colleagues
- Administrative Support: A Positive Professional Image
- Administrative Support: Developing Your Essential Skills
- Google Hangouts Web in Gmail
- Google Hangouts on the Web
- Getting to know the application
- Making calls, Organizing Contacts & Using Voicemail
- Formatting, Illustrating & Reacting to Messages
- Communicating via the App
- Using Teams & Channels
- Creating, Finding & Organizing Files
- Working with Apps, Tabs & Wiki
- Formatting Presentations in PowerPoint<br> Microsoft 365
- Using Multimedia in Presentations in PowerPoint Microsoft 365
- Enhancing Presentation Designs in PowerPoint Microsoft 365
- Saving Presentations in PowerPoint Microsoft 365
- Getting Started in PowerPoint Microsoft 365
- Creating Presentations in PowerPoint Microsoft 365
- Inserting & Manipulating Text in PowerPoint Microsoft 365
- Sharing & Collaborating on a Document in Word Microsoft 365 for Windows
- Formatting Documents in Word Microsoft 365 for Windows
- Using Find & Replace Tools in Word Microsoft 365 for Windows
- Editing documents in Word Microsoft 365 for Windows
- Opening & Setting Up in Word Microsoft 365 for Windows
- Creating, Opening & Saving Documents in Word Microsoft 365<br> for Windows
- Formatting and shaping your document in Google Slides 2020
- Illustrating and enhancing your document in Google Slides 2020
- Creating & presenting a slideshow in Google Slides 2020
- Saving, printing & working with slides in Google Slides 2020
- Formatting text in Google Slides 2020
- Getting Access & Using the app in Google Slides 2020
- Creating & Managing documents in Google Sheets 2020
- Formatting data in Google Sheets 2020
- Inserting & Managing data in Google Sheets 2020
- Navigating & Configuring in Google Sheets 2020
- Saving & Managing Documents in Google Docs 2020
- Editing Documents in Google<br> Docs 2020
- Connecting & Setting Up in Google Docs 2020
- Working with Files, Documents, and Reports in QuickBooks Desktop Pro 2020
- Setting Up Invoicing, Bills, and Payment in QuickBooks Desktop Pro 2020
- Dealing with Customers, Sales, and Tax in QuickBooks Desktop Pro 2020
- Managing Accounts, Vendors, & Inventory in QuickBooks Desktop Pro 2020
- Installing & Setting Up the Application in QuickBooks Desktop Pro 2020
- Getting Better Acquainted with QuickBooks Desktop Pro 2020
- Finding & Analyzing Information with Formulas in Excel Microsoft<br>365 for Windows
- Managing Data in Excel Microsoft 365 for Windows
- Configuring Options & Settings in Excel Microsoft 365<br> for Windows
- Using Conditional Formulas
- Working with Data in PivotTables
- Inserting PivotTables
- Creating Charts & Graphics
- Working with Excel Tables
- Working with Different Chart Styles
- Referencing Data
- Finding & Grouping Data
- Sorting & Filtering Data
- Custom & Conditional Formatting
- Sharing & Collaborating on a Document
- Illustrating Documents
- Using Basic Formulas
- Inserting & Manipulating Data
- Formatting Data
- Getting Started with Excel for Office 365
- Creating & Saving Workbooks
- Focusing on the Bottom Line as an Employee
- Accounting for Stock Transactions
- Managing with a Cost-control Mindset
- Basic Accounting Concepts for Non-financial Professionals
- Preparing Financial Statements and Closing Accounts
- Key Accounting Concepts and Principles
- Recording, Posting, and Balancing the Books
- Developing and Supporting an Agile Mind-set
- Best Practices for Digital Transformation
- Cultivating a Passion for Learning
- Achieving Digital Dexterity
- Keeping Your<br/>Skill Set Current in the Digital Economy
- Expanding Your Digital Mindset
- Expert Insights on Managing Risk
- Responding Effectively to Risks
- Assessing Your Organization's Risks
- Identifying Risks in Your Organization
- Assessing Digital Challenges and Risks
- Achieving Customer-centric Design with User Personas
- Exploring Customer Journey Mapping
- Optimizing the Customer Experience
- Understanding the Digital Customer
- Enhancing the Customer Experience with HCI
- Serving Digital Customers with Omnichannel
- Embracing a Customer-obsessed Mentality
- Creating Effective Social Customer Service
- Managing Your Corporate Reputation Online
- Expert Insights on Social Media Marketing
- Leveraging Social Media for Persuasive Communication
- Effective Digital Community Management
- Social Media and Social Selling
- The Basics of Marketing
- Traditional and Online Distribution and Ethics in the Marketing Mix
- Expert Insights on Digital Marketing
- Helping Customers Find You
- Reaching Customers Digitally
- Building a Digital Market via Websites and Email
- Framing Opportunities for Effective Data-driven Decision Making
- Design Thinking for Innovation: Defining Opportunities
- Digital Transformation Insights: Marketing, Sales & Engineering Functions
- Embracing the Digital Opportunity
- Heidylyn Fernandez's Transcript
- Heidylyn Fernandez's Wallet
- About Accredible