Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Jonathan Norcutt's Credentials
- Jonathan Norcutt's Wallet
- Creating a Project Schedule and Budget
- New Project Manager Essentials
- Defining a Project Scope and Team
- Dealing with Customer Service Incidents and Complaints
- Designing a Customer Service Strategy
- Facing Confrontation in Customer Service
- Providing Effective Internal Customer Service
- Providing Telephone Customer Service
- Rapport Building in Customer Service
- Providing On-site Customer Service
- Customer Service: Strengthening Your Service Skills
- Controlling Conflict, Stress, and Time in Customer Service
- Customer Service: Becoming a Chat Agent Star
- Customer Service: Discovering Customer Needs
- Communicating Effectively with Customers
- Interacting with Customers
- Customer Service: Generating Effective Solutions
- Customer Service: Fostering a Service Mindset
- Customer Service: Interpreting Customers’ Service Priorities
- Building Customer Relationships in a Virtual Environment
- Establishing AI Guardrails and Governance
- Recognizing Hallucinations, Inaccuracies, and Bias in AI
- Navigating AI Ethical Challenges and Risks
- Using AI to Improve the Employee Experience
- Reimagining Marketing with Generative AI
- Reimagining Product Management with Generative AI
- Reimagining the Sales Process with Generative AI
- Unlocking Business Solutions with AI-Powered Analytics
- Reimagining the Customer Experience with Generative AI
- Encouraging Innovation and Experimentation with AI
- Leading in the Age of Generative AI
- Leading through the AI Disruption with Empathy
- Leveraging AI as a Team Member
- Fostering a Growth Mindset in the Age of AI
- Leveraging Analytical and Critical Thinking to Implement AI
- Embracing Risk and Learning from Setbacks with AI Projects
- Generative AI and Its Impact to Everyday Business
- Harnessing the Disruption of Generative AI
- Creating & Editing Macros in Excel 2019 for Windows
- Working with Macros in Excel 2019 for Windows
- Getting to Know Macros in Excel 2019 for Windows
- Managing Data in Excel 2019<br> for Windows
- Forecasting & Solving Problems in Excel 2019 for Windows
- Working with Data in PivotTables in Excel 2019 for Windows
- Inserting PivotTables in Excel 2019 for Windows
- Configuring PowerPoint 2019 for Windows
- Preparing & Delivering Slideshows in PowerPoint 2019 for Windows
- Adding Data to Presentations in PowerPoint 2019<br> for Windows
- Adding Animations in PowerPoint 2019 for Windows
- Organizing Presentation Assets in PowerPoint 2019 for Windows
- Sharing & Collaborating on a Presentation in PowerPoint 2019 for Windows
- Using Multimedia in Presentations in PowerPoint 2019 <br>for Windows
- Creating Bulk Mailings in Word 2019 for Windows
- Enhancing Presentation Designs in PowerPoint 2019 for Windows
- Formatting Presentations in PowerPoint 2019 for Windows
- Creating Forms in Word 2019 for Windows
- Inserting & Manipulating Text in PowerPoint 2019 for Windows
- Creating Presentations in PowerPoint 2019<br> for Windows
- Saving Presentations in PowerPoint 2019 for Windows
- Getting Started with PowerPoint 2019 for Windows
- Working with Different Chart Styles in Excel 2019 for Windows
- Finding & Analyzing Information with Formulas in Excel 2019 for Windows
- Creating Charts & Graphics in Excel 2019 for Windows
- Referencing Data in Excel 2019 for Windows
- Configuring Options & Settings in Excel 2019 for Windows
- Working with Excel Tables in Excel 2019 for Windows
- Sorting & Filtering Data in Excel 2019 for Windows
- Finding & Grouping Data in Excel 2019 for Windows
- Custom & Conditional Formatting in Excel 2019 for Windows
- Sharing & Collaborating on a Document in Excel 2019 for Windows
- Using Basic Formulas in Excel 2019 for Windows
- Illustrating Documents in Excel 2019 for Windows
- Getting Started in Excel 2019 for Windows
- Using Conditional Formulas in Excel 2019 for Windows
- Formatting Data in Excel 2019<br> for Windows
- Inserting & Manipulating Data in Excel 2019 for Windows
- Creating & Saving Workbooks in Excel 2019 for Windows
- Configuring the Application in Word 2019 for Windows
- Using Research Tools in Word 2019 for Windows
- Using Table Tools in Word 2019<br> for Windows
- Adding Data & Calculations in Word 2019 for Windows
- Shaping Documents in Word 2019 for Windows
- Creating Graphics & Diagrams in Word 2019 for Windows
- Illustrating Documents in Word 2019 for Windows
- Using the Report & Analysis Tools in Access 2016 for Windows
- Finding & Organizing Data in Access 2016 for Windows
- Inserting, Importing, & Formatting Data in Access 2016 for Windows
- Tables, Fields, & Entries in Access 2016 for Windows
- Creating Forms & Queries in Access 2016 for Windows
- Working with Databases in Access 2016 for Windows
- Saving, Printing & Exporting Databases in Access 2016 for Windows
- Configuring the Client in Outlook 2016 for Windows
- Organizing Email in Outlook 2016 for Windows
- Illustrating Email in Outlook 2016 for Windows
- Formatting Email in Outlook 2016 for Windows
- Calendar Tools in Outlook 2016 for Windows
- Contact Tools in Outlook 2016 for Windows
- Sending & Receiving Email in Outlook 2016 for Windows
- Setting Up in Outlook 2016 for Windows
- Creating Graphics & Diagrams in PowerPoint 2016 for Windows
- Adding Animations in PowerPoint 2016 for Windows
- Preparing & Delivering Slideshows in PowerPoint 2016 for Windows
- Configuring PowerPoint 2016 for Windows
- Saving & Sharing Presentations in PowerPoint 2016 for Windows
- Organizing Presentations Assets in PowerPoint 2016 for Windows
- Inserting & Manipulating Text in PowerPoint 2016 for Windows
- Formatting Presentations in PowerPoint 2016 for Windows
- Getting Started in PowerPoint 2016 for Windows
- Creating Presentations in PowerPoint 2016 for Windows
- Structuring Documents in Word 2019 for Windows
- Managing macros in Excel 365
- Illustrating Presentations in PowerPoint 2016 for Windows
- Using Sharing & Collaboration Tools in Word 2016 for Windows
- Configuring the Application in Word 2016 for Windows
- Using Research Tools in Word 2016 for Windows
- Creating Forms & Bulk Mailings in Word 2016 for Windows
- Creating Graphics & Diagrams in Word 2016 for Windows
- Using Table Tools in Word 2016 for Windows
- Illustrating Documents in Word 2016 for Windows
- Shaping & Structuring Documents in Word 2016 for Windows
- Using the Find & Replace Tools in Word 2016 for Windows
- Formatting Documents in Word 2016 for Windows
- Editing Documents in Word 2016 for Windows
- Creating, Opening & Saving Documents in Word 2016 for Windows
- Opening & Setting Up in Word 2016 for Windows
- Creating Charts & Graphics in Excel 2016 for Windows
- Extracting Information with Formulas in Excel 2016 for Windows
- Using Conditional Formulas in Excel 2016 for Windows
- Working with Formulas in Excel 2016 for Windows
- Configuring Options & Settings in Excel 2016 for Windows
- Referencing Data in Excel 2016 for Windows
- Finding, Sorting & Filtering Data in Excel 2016 for Windows
- Custom & Conditional Formatting in Excel 2016 for Windows
- Sharing & Collaborating on a Document in Word 2019 for Windows
- Using Find & Replace Tools in Word 2019 for Windows
- Formatting Documents in Word 2019 for Windows
- Opening & Setting Up in Word 2019 for Windows
- Editing Documents in Word 2019<br>for Windows
- Basic Formulas in Excel 2016 for Windows
- Creating, Opening & Saving Documents in Word 2019 for Windows
- Formatting Data in Excel 2016 for Windows
- Illustrating Documents in Excel 2016 for Windows
- Inserting & Manipulating Data in Excel 2016 for Windows
- Getting Started in Excel 2016 for Windows
- Creating, Saving & Sharing Workbooks in Excel 2016 for Windows
- Browsing the Web in Edge
- Creating Graphics & Diagrams in PowerPoint 2019 for Windows
- Customer Service: Adapting to Your Customers' Cues
- Developing Emotional Intelligence
- Becoming a DEI Ally and Agent for Change
- Jonathan Norcutt's Transcript
- Jonathan Norcutt's Wallet
- About Accredible