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- User Authentication
- Swagata Sarker's Credentials
- Swagata Sarker's Wallet
- Key Accounting Concepts and Principles
- Release, Service Level, and Availability Management
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- The Service Value Chain and General Management Practices
- Event, Incident, and Problem Management
- The Guiding Principles of the Service Value System and Continual Improvement Model
- Key Concepts and the Four Dimensions of Service Management
- ITIL® 4 Foundation: Key Concepts of Service Management
- ITIL® 4 Foundation: Introduction
- Polishing Your Skills for Excellent Customer Service
- Controlling Conflict, Stress, and Time in Customer Service
- Dealing with Customer Service Incidents and Complaints
- Customer Service: Engaging with Customers
- Facing Confrontation in Customer Service
- Providing Telephone Customer Service
- Providing Effective Internal Customer Service
- Designing a Customer Service Strategy
- Rapport Building in Customer Service
- Providing On-site Customer Service
- Customer Service: Strengthening Your Service Skills
- Customer Service: Becoming a Chat Agent Star
- Customer Service: Generating Effective Solutions
- Customer Service: Discovering Customer Needs
- Customer Service: Fostering a Service Mindset
- Communicating Effectively with Customers
- Interacting with Customers
- Customer Service: Interpreting Customers’ Service Priorities
- Customer Service: Adapting to Your Customers' Cues
- Preparing Financial Statements and Closing Accounts
- Building Customer Relationships in a Virtual Environment
- Six Sigma Black Belt: Determining Requirements from the Voice of the Customer
- Swagata Sarker's Transcript
- Swagata Sarker's Wallet
- About Accredible